How does an exchange on XChangic work?
Open the exchange direction you need (for example JazzCash to USDT TRC20), enter the amount, enter the wallet address or account details where you want to receive the funds, confirm the order and pay exactly the amount shown to the details shown on the order page. Orders are processed manually by the team; the expected processing window is displayed on the direction page. When the order is paid out, its status changes and you receive an e-mail.
How can I check my order status?
Log in and open your operations, or use the order status page with your order number and the e-mail you used. The link in the confirmation e-mail also opens the order page.
Which payment methods are supported?
In Pakistan: EasyPaisa, JazzCash and bank transfer in PKR. E-wallets: Payoneer, Volet, Skrill and Neteller can be bought and sold; PayPal (USD, EUR, GBP, AUD, CAD), Wise (USD, EUR, GBP), Revolut USD and Payoneer EUR can currently only be bought (you receive on the wallet). In the UAE a small number of AED bank-transfer and cash routes exist. Every active pair is listed on the sitemap page; if a pair is not listed, it is not offered.
Which cryptocurrencies and networks are supported?
Bitcoin, Ethereum, Litecoin, Tron, Solana, XRP, Dogecoin, Cardano, Polkadot, Chainlink, Dash, Bitcoin Cash, Ethereum Classic, Stellar, Tezos, Uniswap, 0x and Monero (sell only), plus the stablecoins USDT on TRC20, ERC20, BEP20, Solana, TON, Polygon and Arbitrum, USDC on ERC20, BEP20, Solana and Polygon, and TrueUSD on ERC20 and TRC20. The network is part of the direction name – “Tether TRC20” and “Tether ERC20” are different directions with different addresses.
What happens if I send to the wrong network or wrong address?
Crypto transfers cannot be reversed. Always copy the address from the order page, make sure the network matches the direction you chose, and send the exact amount. If you are unsure, confirm the details with support through the live chat before sending; the site-wide notice about BEP20 payments applies to every order.
Is there a minimum or maximum amount?
Yes. Each direction page shows its own minimum and maximum next to the amount field and the reserve currently available for that direction. Orders outside those limits cannot be created.
Do I need to verify my account?
Verification is part of the site rules. Depending on the direction and the result of transaction screening you may be asked for identity documents or proof of the wallet you paid from, as set out in the AML/KYC policy. Payments from third-party accounts are not accepted.
Where do the rates come from and what are the fees?
Rates are shown live on each direction page and in the order form; the amount you receive already reflects the rate at the moment the order is created. Payment-method fees that apply to a direction are shown in the calculator. Details are on the fees and rates page.
Which services are not available?
Perfect Money and Payeer exchanges are not offered – see Perfect Money in Pakistan and Payeer in Pakistan. Sending PayPal funds to XChangic (PayPal to EasyPaisa, JazzCash or bank) is not available; buying PayPal balance is – see withdrawing PayPal money in Pakistan.
How do I contact support?
Through the live chat on the website or the contact form. Before sending any payment, read the safety notice.
